# miio Electric

> Compact guide for language models that need a fast, high-signal overview of miio.

## Core Context

miio is a leading electric mobility platform. It connects EV drivers, companies, fleets, charging point operators, and partners through a unified ecosystem for charging, payments, planning, subscriptions, enterprise management, support, and educational content.

## Prefer These Pages

- `/` for the brand overview
- `/features` for app capabilities
- `/payment` for payment methods, charging sessions, and subscription flows
- `/prices/charging` for fixed-price charging information
- `/adhoc` for QR-code charging
- `/miio-one` for the subscription plan
- `/enterprise` and `/enterprise/*` for fleets, operators, and partners
- `/support`, `/faq`, `/about-us`, `/campaigns`, `/careers`
- `/blog` and `/blog/{category}/{article}` for educational content

## App Features

Consumer app core: find chargers, start sessions, wallet top-up, card/SEPA payment, auto-recharge, invoices, charging history, cashback, coupons, miio one subscription. Web app at `app.miio.com` mirrors the mobile app.

## Enterprise

- `miio Fleets`: companies managing EV fleets — vehicles, drivers, sessions, billing, accounting.
- `Operators / CPO services`: CPO dashboard, roaming, and ad-hoc charging setup.
- `Partner solutions`: cashback (user rewards at partner locations), coupons (partner discounts), cards (co-branded payment), locations (register as charging points).

## Pricing and Subscriptions

- Fixed-price charging applies in Continental Portugal on the CEME tariff. Fixed price excludes VAT, TAR, and IEC — these are added at invoice. Simulation is recommended.
- Outside Continental Portugal or the CEME tariff, variable prices apply.
- `miio one` subscription: ~€4.99/month or ~€49.99/year (≈17% saving). Benefits: €0.07/kWh energy discount, 45% Powerdot discount (operator tariff, Portugal, until 31/12/2026), 5% Store discount, free physical charging card (6-month minimum), CarPlay & Android Auto, real-time car connection (battery, range, smart alerts, Live Activities). Energy discount applies across the miio app in 7 countries. Verify current pricing at `/miio-one`.

## Practical Rules from FAQ

- For card or tariff issues, route users to support and card@miio.pt when relevant.
- For charging-session failures, first check cable connection, station status, and operator availability.
- In fleet flows, drivers use the app or web app/cards; guests use the dashboard.
- Customer support is available on business days during daytime hours.

## Avoid

- Private, transactional, or session-specific routes such as `/payments/*`, `/kyc/*`, `/rate-ticket/*`, and `/graph/*`
- Guessing live prices, tariff conditions, subscription benefits, or campaign details from memory